Privacy Policy

Effective Date: April 2, 2026  |  Last Updated: April 2, 2026

At Via 313, we are deeply committed to protecting the privacy and personal information of every individual who interacts with our food business, website, and related digital services. We understand that privacy is a fundamental right, and we take our responsibilities as a data custodian seriously. This Privacy Policy is designed to be transparent, thorough, and easy to understand, so that you can make informed decisions about how you engage with us.

By accessing or using our website at vias313.click, placing an order, subscribing to our communications, or otherwise engaging with Via 313, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

1. About Us

Via 313 is a food business operating in the United States. We provide food products and services to our customers through our website and other channels. For any questions or concerns regarding this Privacy Policy or your personal data, you may contact us using the following details:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Via 313 through the following channels:

• Our website located at vias313.click
• Online ordering platforms and food delivery services associated with Via 313
• Email communications, newsletters, and marketing correspondence
• Customer service interactions, whether by phone, email, or online chat
• Loyalty programs, promotions, contests, and surveys
• Social media platforms and third-party sites that link to this policy
• Any other interactions between you and Via 313 where personal data may be collected

This policy does not apply to third-party websites, apps, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party services you access through our site.

3. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Date of birth (where required for age verification or promotions)
• Username and password (for account holders)
• Profile photo (if voluntarily provided)

3.2 Payment and Transaction Information

When you make a purchase through our website or affiliated ordering platforms, we or our payment processors may collect:

• Credit or debit card details (processed securely by third-party payment processors)
• Billing address
• Transaction history and order details
• Gift card or promotional code usage

3.3 Usage and Behavioral Data

When you interact with our website, we automatically collect certain information about your browsing behavior and usage patterns, including:

• Pages visited and time spent on each page
• Links clicked and navigation paths
• Search queries entered on our site
• Frequency and duration of visits
• Referring website or source (how you arrived at our site)
• Items added to or removed from your cart
• Order completion and abandonment data

3.4 Device and Technical Information

We may automatically collect device-specific information, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Device identifiers and advertising IDs
• Screen resolution and display settings
• Language preferences
• Time zone settings

3.5 Location Data

For delivery services and location-based features, we may collect:

• Delivery address (provided by you)
• Approximate geographic location based on IP address
• Precise GPS location data (only with your explicit consent via your device settings)

3.6 Communications Data

When you contact us or communicate with Via 313, we may collect and retain:

• Content of emails, chat messages, and support tickets
• Customer feedback, reviews, and survey responses
• Records of phone calls (where permitted by law and with prior notice)
• Social media messages and interactions

3.7 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your interactions with our website. Please refer to Section 9 of this policy for detailed information about our cookie practices.

3.8 Information from Third Parties

We may receive information about you from third parties, including:

• Third-party food delivery and ordering platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Social media platforms (if you log in or interact with us through social channels)
• Marketing partners and data analytics providers
• Publicly available sources

4. How We Use Your Information

Via 313 uses the personal information we collect for a variety of legitimate business purposes. We will only process your information where we have a lawful basis to do so under applicable United States law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act.

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, both online and in-person
• Managing your customer account and preferences
• Coordinating delivery and pickup arrangements
• Sending order confirmations, receipts, and status updates
• Processing payments and refunds

4.2 Customer Service and Support

• Responding to your inquiries, complaints, and feedback
• Resolving disputes and troubleshooting issues
• Providing technical support for our website and ordering platform
• Following up on customer satisfaction

4.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent or where permitted by law)
• Notifying you about new menu items, seasonal specials, and events
• Running loyalty programs, contests, and sweepstakes
• Delivering targeted advertisements on our website and third-party platforms
• Personalizing your experience based on your preferences and order history

You may opt out of marketing communications at any time. See Section 8 for details on your rights and how to exercise them.

4.4 Analytics and Business Improvement

• Analyzing website traffic, usage patterns, and customer behavior
• Improving our website functionality, menu offerings, and user experience
• Conducting market research and business intelligence
• Measuring the effectiveness of our advertising campaigns
• Developing new products, services, and features

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and responding to fraud, security breaches, and other harmful activities
• Protecting the rights, property, and safety of Via 313, our customers, and the public

4.6 Business Operations

• Managing supplier and vendor relationships
• Conducting internal audits and quality assurance
• Supporting mergers, acquisitions, or business restructuring activities
• Maintaining accurate business records

5. Sharing Your Information with Third Parties

Via 313 does not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to protect your data and use it only for the purposes we specify. Categories of service providers include:

• Payment processors: To securely handle payment transactions
• Delivery and logistics partners: To fulfill your food orders and coordinate delivery
• Email and marketing platforms: To send communications and manage campaigns
• Website hosting and cloud services: To maintain our online infrastructure
• Analytics providers: To analyze website usage and performance (e.g., Google Analytics)
• Customer support tools: To manage and respond to customer inquiries
• Advertising networks: To deliver targeted advertising

5.2 Third-Party Ordering Platforms

If you place an order through a third-party food delivery platform (such as DoorDash, Uber Eats, or Grubhub), your information will be subject to that platform's privacy policy as well as ours. We encourage you to review the privacy policies of any third-party platforms you use.

5.3 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, regulators, law enforcement agencies, or courts when:

• Required to do so by law, regulation, or legal process (such as a subpoena or court order)
• Necessary to comply with applicable federal or state regulations
• Necessary to protect the safety, rights, or property of Via 313, our customers, employees, or the public
• Required in connection with investigations of suspected illegal activity or violations of our terms

5.4 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business restructuring event, your personal information may be transferred as part of the transaction. We will notify you of any such change and the applicable privacy practices through a notice on our website or by email.

5.5 With Your Consent

We may share your information with other third parties with your explicit consent, such as when you participate in a joint promotion or opt into a partner program.

6. Data Security

Via 313 takes the security of your personal information seriously. We implement a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: We use SSL/TLS encryption to secure data transmitted between your browser and our website. Sensitive data at rest is also encrypted where appropriate.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access that information. We enforce role-based access controls and strong authentication requirements.
• Payment Security: All payment transactions are processed by PCI-DSS compliant payment processors. We do not store complete credit card numbers on our servers.
• Regular Security Audits: We conduct periodic reviews and assessments of our security practices and systems.
• Employee Training: Our staff members who handle personal data receive regular training on data protection and privacy best practices.
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities in the event of a data breach, as required by applicable law.

6.2 Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of any passwords or account credentials associated with your Via 313 account. Please notify us immediately at [email protected] if you suspect any unauthorized access to your account.

7. Data Retention

Via 313 retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. The retention periods we apply vary depending on the type of data and the purpose for which it was collected:

Once the applicable retention period expires, we will securely delete or anonymize your personal information. In some cases, we may retain data in anonymized, aggregated form for analytical and statistical purposes indefinitely, as such data no longer constitutes personal information.

8. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. Via 313 respects these rights and has established procedures to help you exercise them.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it has been shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Via 313 does not sell personal information for monetary compensation, but we may share data with advertising partners. You may opt out by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes specifically permitted under the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your privacy rights.

8.2 General Privacy Rights (All U.S. Users)

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: vias313.click

We will respond to your request within 45 days of receipt, as required under applicable law. In some cases, we may need to extend this period by an additional 45 days, in which case we will notify you. We may need to verify your identity before processing your request to protect the security of your account and personal data.

9. Cookie Policy

Via 313 uses cookies and similar tracking technologies on our website to enhance your browsing experience, analyze website traffic, and deliver relevant advertising. This section provides a summary of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work more efficiently and to provide information to website owners. Similar technologies include web beacons, pixel tags, local storage, and session identifiers.

9.2 Types of Cookies We Use

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for certain types of websites. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including online ordering.

For more information on managing cookies, visit your browser's help documentation or visit www.allaboutcookies.org.

10. Children's Privacy

Via 313's website, online ordering services, and marketing communications are directed at adults aged 18 and over. We do not knowingly collect personal information from minors under the age of 18. If you are under 18, please do not use our website or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child under 18 has provided personal information to Via 313, please contact us immediately at [email protected] so that we can take appropriate action.

Our practices comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent.

11. International Data Transfers

Via 313 is based in the United States and primarily operates within the United States. Your personal information is collected, stored, and processed in the United States. However, due to the global nature of our service providers and technology partners, your information may be transferred to, stored, or processed in countries outside the United States.

When your data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable law. These safeguards may include:

• Contractual clauses requiring our service providers to protect your data to standards equivalent to applicable U.S. law
• Requiring service providers to adhere to recognized privacy frameworks and certifications
• Conducting due diligence on the data protection practices of our international partners

By using our website and services, you acknowledge that your personal information may be transferred to and processed in countries that may have different data protection laws than your country of residence. We will always handle your information in accordance with this Privacy Policy, regardless of where it is processed.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, payment processors, and delivery apps. These third-party services operate independently of Via 313 and have their own privacy policies and practices. We are not responsible for the content, privacy practices, or data collection activities of any third-party websites or services.

We encourage you to review the privacy policies of any third-party services you access through links on our website, including:

• Social media platforms (Facebook, Instagram, Twitter/X, TikTok)
• Third-party food delivery apps (DoorDash, Uber Eats, Grubhub, etc.)
• Payment processing services
• Online review platforms (Yelp, Google Reviews)

The presence of a link to a third-party website on our site does not constitute our endorsement of that site or its privacy practices.

13. Marketing Communications and Opt-Out

Via 313 may send you promotional emails, text messages, newsletters, and other marketing communications about our food offerings, special deals, new menu items, events, and promotions. We will only send you marketing communications if you have opted in or where we have a legitimate interest in doing so under applicable law.

13.1 How to Opt Out

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Replying "STOP" to any marketing text message
• Contacting us directly at [email protected] with your request
• Updating your communication preferences in your online account settings

Please note that even if you opt out of marketing communications, we may still send you transactional communications related to your orders, account activity, and important service updates. These communications are not marketing messages and cannot be opted out of while you maintain an active account or pending order.

14. California Privacy Rights — Supplemental Notice

This section supplements our Privacy Policy and applies specifically to California residents. It is provided in compliance with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA).

14.1 Categories of Personal Information Collected

In the preceding 12 months, Via 313 has collected the following categories of personal information as defined under the CCPA:

• Identifiers (name, email address, IP address, account username)
• Customer records information (billing address, payment information)
• Commercial information (order history, purchasing patterns)
• Internet or electronic network activity (browsing history on our site, interactions)
• Geolocation data (approximate location based on IP address)
• Inferences drawn from other information (customer preferences, likely interests)
• Sensitive personal information (financial account data processed by payment processors)

14.2 Submitting a CCPA/CPRA Request

California residents may submit privacy rights requests by contacting us at:

• Email: [email protected]

We will verify your identity before processing your request. We will respond within 45 days, with the possibility of a 45-day extension where necessary.

15. How to File a Complaint

If you have concerns about how Via 313 handles your personal information, we encourage you to first contact us directly so that we can attempt to resolve your concern:

• Email: [email protected]
• Website: vias313.click

If you are not satisfied with our response, you may have the right to file a complaint with a relevant regulatory authority. In the United States, privacy complaints related to deceptive or unfair business practices may be reported to:

16. Changes to This Privacy Policy

Via 313 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Send an email notification to registered account holders (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitute your acceptance of the updated terms.

If you disagree with any changes to this Privacy Policy, you should discontinue use of our services and may request deletion of your personal information as described in Section 8.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Via 313 handles your personal information, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 5 business days. For formal privacy rights requests under CCPA/CPRA, we will respond within the legally mandated timeframe of 45 days.

This Privacy Policy was last reviewed and updated on April 2, 2026. Via 313 reserves all rights. All practices described herein are subject to applicable federal and state laws, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and the Federal Trade Commission Act (FTC Act).